Delivery Process
(up to 21 business days)

Shopping online can be an intimidating process for some or just plain confusing for others. If you have ever purchased anything online from a website that did not have a clear and simple delivery process, then you probably know the frustrations. Here at OmarsKicks.com we appreciate your business and we want you to understand our shipping process prior to placing an order so you can know when to expect your parcel. Below is the exact step for step process OmarsKicks.com Staff takes when processing your order.

Pending - Waiting for someone from OmarsKicks.com to process your order.
Processing - Order has been approved and we are attempting to fill your order.
Awaiting Tracking - Your order has been sent to the warehouse for shipping.
Shipped - Your order has been shipped and a tracking number has been provided.

Pending - Once you have made a payment with your credit card (Visa and Master card) or with Paypal, your order is placed in Pending Status. Someone from OmarsKicks.com will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified by someone at OmarsKicks.com your order will be elevated to the next status. This process takes 2-3 business days.

Processing - Your order has now been approved and we will now attempt to fill your order. This process can take 5-6 business days to complete. Once we have filled your order, the status will be elevated again.

Awaiting Tracking - we have processed the batch of orders that yours was in and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped".

Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national courier. Shipping can take up to 12 business days to arrive. However normally shipping to western europe and north american addresses is much quicker.

Other Possible Statuses:
Cancelled - If your order status is "Cancelled" this is because we were unable to verify that your shipping address matches your billing address.

Returned - In the event that you request a return, once we receive your return we update the status of your order to Returned and then issue a full refund.

Out of Stock- If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and issue a full refund.

Other Important Information:
Refunds & Exchanges - Unfortunately we are unable to offer exchanges. However we do offer 100% hassle free returns. If you are unhappy with the merchandise you receive, please log in to your account and beside the order click on the "Return" button. On the following page there is a small form to fill out, immediately after filling out the form you will receive further instructions on how to complete your return for a full refund.

Privacy Policy - You can rest assured that your privacy, while shopping at OmarsKicks.com, is never compromised. We never sell your personal information (including email, name or demographics) to any third party company. If you chose not to receive our newsletter we will never send you unsolicited emails. If you make your payment using a credit card you can be 110% assured that your personal details are safe. We use a 256 bit encryption secure socket layer (SSL) connection during the checkout process. All information submitted to OmarsKicks.com will remain completely confidential.

Contacting OmarsKicks.com Staff - All of our correspondance is done via email. You can either go to our Contact Us Page or by emailing us directly at support@omarskicks.com. Please make sure you provide as much information as possible about your order or account to help our staff handle your inquiry as effectively as possible.

We thank you for your business. OmarsKicks.com strives and continues to be the #1 online source for ordering kicks.